Indian Railways Announces Integrated Helpline Number 139 For Passengers
For catering related complaints, the passenger has to press 3, for general complaints, 4 for the passenger and 5 for related complaints related to the press
Mumbai: In a recent development, Indian Railways announced an integrated helpline number “139” for assistance, enquiry and grievances redressal during travel.
The Railway Ministry said in a release, “To remove the inconvenience of many helpline numbers for complaints and inquiries during railway travel, Indian Railways integrated railway helpline into single number 139 for passengers for quick grievance redressal and inquiry have done.”
“As the new helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for passengers to remember this number and connect to the railways for all their needs during the journey,” it said.
Some railway complaint helplines are being closed, which are – 138 (for general complaints), 1072 (for accidents and safety), 9717630982 (for SMS complaints), 58888/138 (for clean coaches, 152210 ( For vigilance) and 1800111321 (for catering services).
The helpline will be available in 139 twelve languages. It will be based on the IVRS (Interactive Voice Response System).
Indian Railways also gave information about the menu of 139 helplines (IVRS). For safety and medical assistance, the passenger has to press 1, who immediately connects with the call centre executive.
For checking, informing the passenger about PNR status, train arrival/departure, accommodation, fare inquiry, ticket booking, system ticket cancellation, wake alarm facility/destination alert, wheel- in 2 more sub-menus Will be. Chair booking, food booking can be obtained.
For catering related complaints, the passenger has to press 3, for general complaints, 4 for the passenger and 5 for related complaints related to the press.
For queries during an accident, the passenger has to press 6, for the status of complaints, the passenger has to press 9, while the user has to press 9 to talk to a call centre executive.
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