Mumbai: Union Health Minister Harsh Vardhan on Tuesday launched ‘COVID India Seva’, an interactive platform for direct communication with millions of Indians during the epidemic.
An official statement said the initiative is intended to enable transparent e-governance delivery in real-time and to respond to faster citizen queries, particularly in crisis situations such as the ongoing COVID-19 epidemic.
Through this people can question @CovidIndiaSeva and they can be answered almost in real-time.
The statement said @CovidIndiaSeva works on the backend from a dashboard that helps process large amounts of tweets, convert them into resolvable tickets and hand them over to the relevant authority.
“Trained experts will share authoritative public health information swiftly at scale, helping to build a direct channel for communication with citizens,” the minister said in a tweet.
https://twitter.com/drharshvardhan/status/1252529868899708930?s=19
“It is driven by a team of experts on our end, who are trained and trained to respond to every query and in a big way. It enables us to connect with Indian citizens in real-time.” A direct channel must be established. Vardhan said that to provide official health and public information.
The dedicated account will be accessible to the public, whether local or national.
Whether it be for the latest updates on measures taken by the government, learning about access to health services, or getting guidance for someone who is unsure to help. Go, @CovidIndiaSeva will give officials the right to access the public statement said.
“It is important to note that the ministry will respond to broader queries and public health information. This does not require the public to share personal contact details or health record details.
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